Retain.ai, a San Francisco, CA-based Customer Insights Engine (CIE), raised $23M serial A funding.
The round was led by Emergence, with participation from existing investors Baseline Ventures, Upside Partnership, and Afore Capital.
The company, which has raised a complete of $27.6M to date, intends to use the funds to accelerate growth and acquire talent.
Led by Eric Chernoff, Founder, and CEO, Retain provides an Enterprise Browser Extension that gathers customer engagement data from across the enterprise and creates actionable insights to power the simplest team habits that drive revenue and retention. The CIE gives a unified view of customer engagement across teams, processes, and applications beat one place. Retain integrates with every browser-based application.
Customers include Salesforce, Nielsen, Google, among others.